Essenst Refunds & Returns Policy

Last updated: June 29, 2025

At Essenst, your satisfaction means everything to us. We proudly offer a 60-day money-back guarantee on all eligible purchases, in partnership with our fulfillment provider.

What’s Covered

You may request a refund or replacement within 60 days of your order date if:

• Your item arrives damaged or defective

• You received the wrong item

• Your order did not arrive after the estimated delivery window

• The product is significantly not as described

We will either resend the item or issue a full refund — your choice.

 What’s Not Covered

We cannot offer refunds or exchanges if:

• You changed your mind after receiving the product

• The item does not fit due to incorrect size selection (please refer to size charts carefully)

• You did not send the correct address and the product was not delivered.

• You reported the issue more than 60 days after the order date

• The issue is due to normal wear and tear or misuse

How to Request a Return or Refund

1. Email us at support@essenst.com (or use our contact form)

2. Include your order number, a brief description of the issue, and photos if applicable

3. Our support team will respond within 24–48 hours with next steps

If approved, we’ll process your refund to the original payment method within 3–5 business days, or ship out a replacement free of charge.

Our Promise

We’re here to help, not hassle. If there’s a genuine issue, we’ll make it right — no long forms or confusing rules.

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.